Adobe CS6 Design Standard Mac Reviews

100 Great Cost Cutting Ideas : From leading companies around the world (100 Grea

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2 Responses to “Adobe CS6 Design Standard Mac Reviews”

  1. Chesapeake says:
    11 of 13 people found the following review helpful
    1.0 out of 5 stars
    It’s time for Adobe to follow Quark into the history books, May 26, 2013
    By 

    This review is from: Adobe CS6 Design Standard Mac (DVD-ROM)

    I’ve been an Adobe design software user since Macintosh System 7 and used to enjoy using their products. In the first decade of this century their anti-piracy rules began inflicting punishment on the innocent but the software was still good and, with a license, the support people would help if there were installation or upgrade issues. A hassle but not a deal breaker. Now, the software is occasionally unstable, buggy and harder to use and their support is more foe than friend.

    On top of that, the company is now run by thieves.

    I’m still using CS 5 because I bought my copy only two weeks before the release of CS 5.5. I could have waited but the service representative told me that if I bought that day I would be entitled to a download that would convert my package to 5.5 after the release date. After countless phone calls, e-mails, trouble ticket submissions and 25 months of haggling these criminals have still never made good on their commitment. I asked them to listen to the recording of the phone call where I placed the order. I don’t know if they did or not. If they did, it didn’t do any good.

    This software is expensive enough if you get what you pay for, but to be tricked into buying a sunsetting package with the promise of an upgrade two weeks hence AND THEN HAVING ADOBE RENIG ON THE COMMITMENT AFTER HITTING THE CREDIT CARD — HARD — is clearly unethical. It may be illegal. If it’s not it should be.

    Anyone who has bought from Adobe knows about the bugs and instability and useless, overseas user support. Fortunately not everyone who buys from them is a theft victim. Yet the business model they’re using for their Creative Cloud package runs close to that line if it doesn’t cross it.

    It’s true that many people must use Adobe software for their livelihoods and are trapped in their ecosystem from the days when they were a reputable company. Many casual users, with some research, have a choice. If you choose to purchase from them, make sure you document the terms and details of the transaction; be mindful of trial periods and make full use of them. If anything at all is amiss, either in the software performance or in the business end of the transaction return the software and immediately demand a full refund. Problems with Adobe don’t get better with age.

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  2. J. Etnier says:
    2 of 2 people found the following review helpful
    1.0 out of 5 stars
    Adobe support has hit the skids (edited with notes), July 2, 2013
    By 
    J. Etnier (ME, USA) –
    (REAL NAME)
      

    This review is from: Adobe CS6 Design Standard Mac (DVD-ROM)

    ON EDIT: While I think this review tells an important story and I will let it stand, I should also point out Adobe’s response, which appears below. They did investigate my problems and acknowledged the problem. I DON’T think such expensive and important software should be supported by offshore hirelings and (even worse IMHO) a slow messaging system with no alerts, but Adobe did respond in a positive way to what I’ve pointed out below.

    ———————-
    Original review:

    Purchased this as an upgrade from CS5 Premium. Downloaded the package and it would not recognize my CS5 serial number to complete activation. Got online to support chat and spent over 90 minutes going back and forth with some dude typing indian-inflected English. His ability to comprehend my problem and respond appropriately was VERY limited. After said 90+ minutes the case was escalated to a different department. I attempted to save the chat to be emailed to me for reference but Adobe failed to save, so the whole transcript was lost.

    I then spent 6 weeks in tech support hell on some weird message board system where they obsessed about my user ID forever, losing track of the real problem. The message board works very poorly: you post something, they take days to answer and you aren’t notified in any way when they do so, so you have to manually log back into the site (takes about 5 minutes and several pages every time) to see if you even have a response. This slow back-and-forth went on, as I said for six weeks.

    Finally I ran out of patience and demanded a refund. Surprise, surprise! Within hours I was issued a new CS6 serial number, and this time it worked.

    I’ve bought thousands of dollars of Adobe software, starting around 1986. They used to be a great company.

    No longer.

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