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I have several Squaretrade warranties I purchased 1-2 years ago. They do what they say they will do, but the devil’s in the details with Squaretrade warranties. The way they sell these for a lot lower cost is because they limit their exposure, and recoup costs on the back end. They limit their exposure by only providing total coverage up to the purchase price of your item. That no lemon policy they have is a joke, because you will likely hit your coverage limit far before the 3 repair limit. For example, if you pay $1500 for a plasma tv, and the repair the first time was $500, you only have $1000 in remaining coverage for the life of the warranty. NOW comes the part where they really screw you. The warranty repair estimate comes from them. Let’s go back to my example of having a repair for $500 done, leaving you with remaining coverage of $1000 on the tv. Now, your 2nd repair estimate comes in over $1000. What do they do? They don’t repair it. They TAKE your item, and cut you a check for $1000. What does this leave you? With 2/3 of the cost of a new tv and no remaining warranty, and you are still out the cost of the warranty. They take your tv, repair it for much less than the estimate (using an internal repair dept), and SELL it, keeping the money. This may or may not be acceptable to you. I bought them, because the warranties were dirt cheap, and I wanted SOME coverage. I would not buy this warranty in many cases.
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If it’s too good to be true…it probably is a scam.
I purchased SquareTrade on October 9, 2009 for a Samsung LCD TV 40′. My TV had a power failure a week after a year (around Oct 15, 2010). The TV simply won’t turn on. What a shame from Samsung, I thought I would never have a problem from a top manufacture. But I did, so I contacted SquareTrade since Samsung only services within 1 year (just missed it!).Remember the Samsung TV is 40 inches because I’m saving the “best part” for last…
Filing the Claim….
I filed a claim on a Monday and everything went great… at first. I was told I would receive a phone call WITHIN 3 days to schedule an appointment for in-home repair. A full week past without a phone call (I understand claims are only Monday–Friday though). On Friday that week, I sent an e-mail to SquareTrade asking them “what’s going on?” They simply replied that post-claims are another department, so I had to wait to Monday to call them back.
SquareTrade never intended to give me an in-home repair. I called them the following Monday. Apparently, they shipped a box via UPS to my house. Why? They wanted me to ship my TV to their warehouse, instead of scheduling an in-home repair. The guy told me that no tracking number was found for the box. He had no clue where my box was. He had me on hold as he “contacted” UPS to figure out what’s going on. It took about 10 minutes until he came back and said “UPS has ME on hold. I’ll call you back.” This whole time I’m thinking, where is my in-home repair service? If I ship my TV to this unorganized company, will I ever see my TV again?
Obviously at this point I’m thinking this is a scam. They got me.
The Best Part….
My e-mail receipt states that in-home repair is for TVs greater than 37′. My TV is 40′. Why are they even sending me a shipping box? Don’t worry my fellow reviewers/readers, I did ask them why they aren’t honoring the terms & conditions of their receipt.
The guy told me that in-home repair service is only for TVs greater than 42 inches. This is obviously ridiculous. His exact words, “Sorry Mr. Arguello, in-home service repair are only for TVs greater than 42 inches, I assure you.”
I still haven’t received my phone call back and I’m not sure why I should bother calling them a third time. If SquareTrade does not want to honor their `TVs larger than 37in get in-home repair service’ then I predict a future law suit. You might be wondering IF I do actually get my shipping box, am I going to ship it to SquareTrade? Do I really want to send an $1100 TV to a company that can’t even get the facts straight? Probably not, for fear of never seeing my TV again. I’m going to hire geeksquad from best buy and just pay the $150.The EvidenceWhat is a review without proof, huh? Here is it. First a summary because I know my review is long:1. My 40in Samsung LCD TV won’t turn on.2. Filing the claim has been a disaster3. SquareTrade does not want to honor its in home service repair for a 40in TV-I’m suppose to ship it to them.4. Terms clearly state TVs larger than 37′ get in-home service repair
Ladies and Gentlemen, I present their website…Click on the `Warranty Service’ at the bottom of the page. Read the bold bullet point `Free Shipping to our depot’
I strongly recommend you not purchase any SquareTrade warranty. This applies to any electronic device, whether it be a laptop or a cell phone. Your damaged product is still worth more than the trust you bestow upon SquareTrade for shipping them your product. A fellow reviewer stated that SquareTrade claimed to have received the product, but shipping damaged occurred and they would not give the customer any service (it was for a phone). A company such as this should be punished by the law. Refusing to honor your own terms is absurd.
For those of you who chose to ignore my advice, I only ask you one favor. Do not post a positive review until you receive service. Many positive ratings come from customers who never even filed a claim. They simply review the `wonderful’ prices, not the horrible service. Your positive reviews are sheltering a scam.
You can save over $150 by not purchasing from SquareTrade. Avoid at all cost. Have a great day (except you, SquareTrade)
Time for an update from the Original Reviewer!
I had no idea my review had received such popularity. Some of the comments question the honesty of this review simply because I haven’t responded to any comments. Sorry guys, I hadn’t used this account in a very long time. I’m a college student who tries to save as much money as possible. As many of you may know, college students get amazon prime for free (trial). I’ve created two accounts…
The QL710W label printer combines an intuitive and stable software suite, with excellent print quality and speed, and wireless connectivity – resulting in a full featured professional grade label printer for the home or home office.
What’s to like:
 Installation and setup are fairly straightforward The accompanying software suite is very intuitive, stable, and full featured. This printer writes with heat on thermal paper – as a result you will never have to worry about ink. Excellent print quality – with clear text and graphics. Its palette is a fairly limited gray-scale, so clean high contrast images work best. Well written documentation. In addition to a printed Quick Setup guide, you get PDF guides for its software and for networking. It is solidly built, and looks sleek and professional.
Setup:#####I setup the QL710W on a Windows 7 x64 bit Core i7 based machine with 6GB RAM, and it worked without fuss or incident.
Set up consists of installing a label roll and threading the tape to an output slot. The software is comprised of a contact manager, a free form graphical label editor, and printer drivers. Once the drivers are installed, you have two options when connecting to this printer:
1. you can connect it directly to your computer via a USB cable, or2. you can use it as a wireless printer. To configure it with your network’s SSID and passphrase, you must either use Wifi Protected Setup (WPS, not advisable due to security concerns), or you must use the USB cable. I used the latter, and the connection was established in a couple of minutes.
What’s really cool for a techie nerd like me?Once the QL710W is up and running on your network, you can talk to it using a web based interface. Simply navigate to it using an internal IP address (the one assigned by your router’s DHCP server)!How cool is that?
Software Suite:###########The QL710W does not skimp on its software offering:1. P-touch Editor 5 – a free-form label editor.You pick a label size (with choices such as Standard/Large/Small Address Label, CD/DVD label, 2″ Binder spine, etc.), and then go to town with your edits. Among others, you can:# add and style text (font, size, style) as well as add effects such as shadow, outline, and layouts that are vertical, circular, and curved!# add images (an assortment of clip art is supplied, and you can always import images from files);# add screen captures using a SnagIt style interface# add barcodes from a variety of protocols (UPC-A/E, EAN8/13, ISBN-2, POSTNET, QR Codes, etc.)# add the calendar for a given month
If that weren’t enough, it can integrate with Microsoft Word, Excel, and Outlook!
Finally, a minimized mode (called Snap mode) lets you capture content via screen shots or drag and drop for later editing.
Suffice it to say that this software is probably worth the sticker price of this unit!
2. P-touch Address Book 1.1 – a contact managerYou can manage contact information and print using preset layouts. Of course, if you wish to edit a layout, you are taken immediately to the P-touch Editor, with a full arsenal of tools at your command.
Conclusion:########Its older sibling, the QL720NW, adds an Ethernet interface as well as a serial port. However, for general home office use, the QL710W is a sufficiently powerful machine, especially when considering its accompanying software suite. Printing speed in particular is to be seen to be believed.
There’s a lot to like with this well designed printer making it truly a 5-star product.
The initial set up for the wireless part of this was a little complicated …but once set up, this worked great. Being able to print labels from the iPad is outstanding and very simple.