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Our office has a new Savin multifunction copier, fax, scanner machine … and I love it. The Panasonic sounded like it did a lot of the same functions. Especially the sending of document scans to a scan folder or email. It also sends faxes to a computer file or email. This saves having to print out every fax. It can also send verbal messages from it’s answering device to the computer as an audio file making it so much easier to store messages. Frankly, it’s a lot of machine for the money. NOW THE DOWN SIDE … you’d better be a IT whiz if you intend to get any of these wonderful features to work. The PDF Instruction Manuel is 156 pages and the instructions bounce you back and forth constantly from one page to another page. All things considered, this is far too complicated for a person with novice or mid-range IT skills. I’m sure the instructions were very sensible to the person who designed the multi-funcion machine.
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Ordered it because I liked the idea of having everything in one machine. WARNING: It’s incredibly heavy and I had a hard time carrying the package upstairs (and I’m 5’6″ and in good shape). WARNING: The instructions for assembly are a series of tiny and barely comprehensible diagrams. Then I realized that although I had plenty of USB cords, I didn’t have the right cord … WARNING: Buy a cord when you buy the machine. Then I downloaded the instructions. WARNING: The instructions are totally incomprehensible. Whoever wrote them did not have a clue about communicating with normal human beings. The machine is still not useable, and I’ve been working on setting it up for days. I’m fed up, and contemplating returning.
And to add insult to injury, it’s heavy but it also seems really, really flimsy … a design disaster all round …
[Several weeks later] I’ve now been using this machine for a couple of months and still have difficulty with those wacky instructions. Also, the scanner is problematic. Initially I had no problem scanning multi-page documents to a file. Now the darn machine will only give me individual JPEGs, not PDFs, and refuses to recognize the existence of my PC, and won’t therefore allow me to create a file for a multi-page document when scanning. The PC and the Panasonic are connected via the USB cord and I can print perfectly well, so I don’t understand what the problem is. If I only had the strength to throw the thing out the window. This is a nightmare.
[Three months into the ordeal] More drawbacks come to light … I received a cheery e-mail offering me a great deal on a replacement “drum cartridge” – a snip at $91.32! I have never known a printer that required a replacement drum cartridge, but I’m suspecting that Panasonic have arranged for the drum cartridges in these babies to die young, so that one is forced into buying a new drum cartridge as well as toner (which is not cheap either). And talking about toner, the initial cartridge that came with the machine died after only a couple of hundred pages and – whadya know? – the machine seems to be rigged so that you have to replace the toner because otherwise the answering machine does not work – it flashes that there is a message there, but wouldn’t play it until I had loaded the replacement toner. Sneaky! I am going to buy a cheapo stand alone HP printer and use that ($30 including toner, which is cheaper than the toner for the Panasonic alone) … this is crazy, really, really crazy. I would advise anyone against buying this machine.
(3.5 months, and things still not looking up). I loaded the replacement toner cartridge a couple of weeks ago – all of a sudden copies are coming out with big black smudges on them – can’t figure out how to stop that happening. And I had another baffling session with those instructions recently, trying to figure out how to access the voicemail from a remote location. Oh, and the scanner is going through a temperamental phase – I send documents to scan. it sucks them through at its usual glacier speed and then happily announces something along the lines of “It did not scan!” And indeed, it did not.
Is anyone from Panasonic reading this stuff? If so, do they care? Probably not …